Privacy Policy
Last Updated: March 15, 2025
At dalerivona, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with our startup strategy educational services. We're committed to transparency and giving you control over your data.
Information We Collect
When you engage with our educational programs or visit our website, we collect various types of information to provide you with personalised learning experiences and improve our services.
Personal Information You Provide
- Contact details including name, email address, phone number, and postal address
- Educational background and professional experience information
- Learning preferences and career objectives
- Payment information processed through secure third-party providers
- Communication records including emails, chat messages, and support tickets
- Survey responses and feedback about our programs
Information Collected Automatically
Our systems automatically gather certain technical information to enhance your experience and maintain security. This includes IP addresses, browser types, device information, operating systems, and interaction patterns with our learning platform.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Website Analytics | Improve user experience and content | 26 months |
| Learning Progress | Track educational milestones | Duration of enrollment + 7 years |
| Support Communications | Resolve issues and improve service | 3 years after resolution |
| Marketing Preferences | Send relevant educational updates | Until withdrawn or 2 years of inactivity |
How We Use Your Information
Your information helps us create meaningful educational experiences tailored to your entrepreneurial journey. We process your data for specific, legitimate purposes that directly benefit your learning outcomes.
Educational Services
We use your information to deliver personalised startup strategy education, track your progress through our programs, and provide relevant resources based on your industry interests and experience level. This includes creating customised learning paths and connecting you with mentors who match your business goals.
Communication and Support
- Sending program updates, educational materials, and relevant industry insights
- Responding to inquiries and providing technical support
- Notifying you about changes to our services or terms
- Facilitating networking opportunities with other program participants
Legal Basis for Processing: Under Australian privacy law, we process your personal information based on consent, contract performance, legitimate interests, and legal obligations. You can withdraw consent for marketing communications at any time without affecting other services.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share certain information in specific circumstances to provide our services effectively and comply with legal requirements.
Service Providers and Partners
We work with trusted service providers who help us deliver our educational programs. This includes learning management system providers, payment processors, email service providers, and analytics platforms. These partners are contractually bound to protect your information and can only use it for specified purposes.
Business Transfers
If dalerivona undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We'll notify affected users and ensure the new entity maintains equivalent privacy protections.
Legal Requirements
We may disclose personal information when required by Australian law, court orders, or government regulations. This includes cooperation with law enforcement agencies and compliance with Australian Taxation Office requirements for business education services.
Your Privacy Rights
Under the Australian Privacy Act 1988, you have significant rights regarding your personal information. We've designed straightforward processes to help you exercise these rights effectively.
Access Your Information
Request a copy of all personal information we hold about you. We'll provide this within 30 days in a readable format, including details about how we've used your data.
Correct Inaccuracies
Update or correct any personal information that's inaccurate or outdated. You can make many changes directly through your account dashboard or contact our support team.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements. We'll explain any information we need to keep for compliance purposes.
Restrict Processing
Limit how we use your information while maintaining essential services. This is useful if you're questioning the accuracy of your data or the lawfulness of processing.
Data Portability
Receive your personal information in a structured, machine-readable format that you can transfer to another service provider if desired.
Withdraw Consent
Stop marketing communications or other consent-based processing at any time. This won't affect services that rely on other legal bases like contract performance.
How to Exercise Your Rights: Contact our Privacy Officer at support@dalerivona.com or call +61423528846. Include your full name, contact details, and specific request. We'll respond within 30 days and may need to verify your identity for security purposes.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our approach combines technical safeguards with operational procedures.
Technical Safeguards
- SSL/TLS encryption for all data transmission between your device and our servers
- Advanced encryption standards (AES-256) for data storage
- Multi-factor authentication for administrative access
- Regular security audits and vulnerability assessments
- Secure cloud infrastructure with Australian data centres
- Automated backup systems with encrypted off-site storage
Operational Procedures
Our team follows strict data handling procedures including background checks for staff with data access, regular privacy training, and incident response protocols. We maintain detailed logs of data access and processing activities for audit purposes.
Data Breach Response
In the unlikely event of a data breach, we'll notify affected individuals within 72 hours if there's a risk to privacy rights. We'll also report qualifying breaches to the Office of the Australian Information Commissioner as required by law.
International Data Transfers
While we primarily store data within Australia, some of our service providers operate internationally. We ensure adequate protection for any cross-border data transfers.
Approved Countries and Safeguards
We only transfer personal information to countries with adequate privacy protections or under specific safeguards like Standard Contractual Clauses. Current international service providers include cloud storage in Singapore and email services in the United States, both operating under strict contractual privacy requirements.
Your Control: If you prefer to restrict international transfers of your data, please contact us. We'll work with you to find suitable alternatives while maintaining service quality.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, understand how you interact with our content, and improve our educational services.
Types of Cookies We Use
| Cookie Type | Purpose | Duration | Can Be Disabled |
|---|---|---|---|
| Essential Cookies | Enable basic website functionality | Session only | No - required for service |
| Analytics Cookies | Understand usage patterns and improve content | 26 months | Yes - via browser settings |
| Preference Cookies | Remember your settings and customisations | 12 months | Yes - may affect user experience |
| Marketing Cookies | Show relevant educational content and measure effectiveness | 13 months | Yes - via cookie preferences |
Managing Your Cookie Preferences
You can control cookie settings through your browser preferences or our cookie management tool. Disabling certain cookies may limit website functionality, but essential services will continue to work. We'll respect your choices and won't track your activities beyond what's necessary for basic service provision.
Children's Privacy
Our educational services are designed for adults pursuing business and entrepreneurship education. We don't knowingly collect personal information from individuals under 18 years of age without parental consent.
Age Verification and Parental Consent
If we discover that we've collected information from someone under 18 without appropriate consent, we'll delete that information promptly. Parents or guardians can contact us to review, update, or delete their child's information if they've enrolled with proper authorization.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. We'll notify you of significant changes through email or prominent website notices.
Policy Updates: Minor clarifications take effect immediately upon posting. Substantial changes will include a 30-day notice period before implementation, giving you time to review and adjust your preferences if needed.
Version History
- Version 3.1 (March 2025): Updated data retention periods and expanded rights explanations
- Version 3.0 (November 2024): Enhanced security measures and cookie policy updates
- Version 2.3 (August 2024): International transfer safeguards and breach notification procedures
Complaints and Disputes
If you have concerns about how we handle your personal information, we encourage you to contact us directly first. We're committed to resolving privacy issues promptly and fairly.
Internal Complaint Process
Send privacy complaints to our Privacy Officer with details of your concern and desired resolution. We'll acknowledge receipt within 5 business days and provide a written response within 30 days. Our process includes investigation, consultation with relevant teams, and clear explanation of our findings and any corrective actions.
External Options
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992. The OAIC provides free, independent investigation of privacy complaints under Australian privacy law.
Contact Our Privacy Team
Privacy Officer: dalerivona Privacy Team
Email: support@dalerivona.com
Phone: +61423528846
Postal Address:
dalerivona Privacy Officer
Walker Pl, Wetherill Park NSW 2164
Australia
Response Time: We respond to privacy inquiries within 5 business days and provide full responses within 30 days.